Every Navya Creations piece is quality-checked and photographed before dispatch. Because our sarees, blouses and lehengas involve delicate handwork and made-to-order craftsmanship, we do not accept returns or offer refunds.
Exchange for Damaged Items
If your order arrives damaged or with a manufacturing defect, we will gladly exchange it. To be eligible:
- Contact us within 48 hours of delivery at navyacrtns@gmail.com or on WhatsApp, with your order number.
- Share clear photos of the damage along with an unboxing video, if available.
- The item must be unworn, unwashed, and have all original tags and packaging intact.
Once approved, we will arrange a pickup or share return shipping instructions, and dispatch your replacement after the item reaches us and passes inspection.
Not Eligible for Exchange
Custom-stitched and made-to-order pieces (including custom blouses and bridal sets), items damaged after delivery, and minor variations in colour or handwork — which are natural characteristics of handcrafted products — are not eligible for exchange.